PCMA Best In Class Two Years In A  Row

The honorees, who are between the ages of 21 and 36, are chosen for ''their outstanding civic and professional contributions to their communities, their states, as well as to their nation,'' said Doug Blankenship, chairman of the board for the Outstanding Young Men of America and past president of the United States Jaycees.

OYMA Award (Outstanding Young Men Of America)

Institute for Management Studies

CanDoGo

Southwest College of Naturopathic Medicine

02.10MostUnwanted.mp3

A comprehensive communication and persuasion training for anyone wanting to use their influence to change the world. Ideal for parents, managers, business owners, community leaders, project managers, networkers, and advocates for change.

Insider's Guide To The Art Of Persuasion

Based on the bestselling CareerTrack audiotape "Life by Design" (100,000 copies sold), this book shows how to take charge of your life by making conscious choices that promote optimum physical and emotional well-being. With wisdom and humor it dissects such obstacles as negativity and grief, guiding readers to new attitudes and habits that will give them more energy, richer relationships, and a better quality of life.

Life by Design: Making Wise Choices in a Mixed-Up World

In today’s consumer-driven market, the first commandment is “love thy customer”.  Highly sought-after corporate trainers and speakers, Drs.Brinkman and Kirschner, bring their trademark style and innovative communication techniques to win over even the most difficult customers in their book LOVE THY CUSTOMER. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the relationship. They provide people-oriented advice for short-term success and long-term growth, including: • Strategies to win customers over • Tactics to prevent customer dissatisfaction • Skills to resolve a full range of problems • Ways to stay  focused on serving customers • Methods for business owners to cultivate a strong service ethic in employees • And more… Customer satisfaction is more important than ever, and Love Thy Customer delivers the strategies to help your business  build a strong and loyal consumer base. About the Authors: Dr. Rick Brinkman and Dr. Rick Kirschner are Fortune 500 consultants, corporate trainers, and professional speakers.  They are the coauthors of the huge international bestsellerDealing With People You Can’t Stand, which has been translated into 20 languages.  Since 1980, they have shared their insights with business audiences across the nation and around the world.

Love Thy Customer: Creating Delight, Preventing Dissatisfaction and Pleasing Your Hardest-to-Please Customers

The Secret to Building Better Relationships in Business and in Life    With some people, you just click. The connection is quick and easy. Communication flows. You can tell them anything and they know just what you mean. When you connect in this way, you feel understood and accepted for who you really are. You "get" these people and they get you.  We think of this connection as an instantaneous thing, something that either happens or doesn't. Not so, says author Dr. Rick Kirschner. This connection isn't a magical phenomenon; it's a communication skill that can be learned with specific steps and techniques. Based on the author's three decades of experience as an interpersonal communication expert, How to Click with People will show you how to:   Recognize and respond effectively to the four basic communication styles everyone uses;  Speak the same language as the person you're talking to, whether emotional or intellectual;  Connect in a digital age ruled by e-mail and social media;  Master the 7 Signals that will make you—and your ideas—click with others;  Troubleshoot the nine obstacles that could be in your way and learn how to avoid or overcome them. In the end, Kirschner argues that these skills are crucial because success has less to do with professional knowledge than with "the ability to express ideas, to assume leadership, and to arouse enthusiasm among people." In this How to Win Friends and Influence People for the twenty-first century, he gives readers the advice and insights they need to strengthen their relationships and take charge of their future.    Praise for How to Click with People   “Clicking with people isn’t something that just happens or doesn’t. In this practical and engaging new book, Dr. Rick Kirschner gives readers the skills they need to stop depending on chance and start actively clicking with people at work and in life.” —Stephen Lundin, bestselling coauthor of Fish!   “Both enjoyable to read and full of easy to apply ideas, How to Click with People is a comprehensive explanation of how to connect with the people in your life. If you want to build better relationships, I recommend it.” —Mark Sanborn, bestselling author of The Fred Factor   “Wise people know that the future is all about people, and Rick Kirschner’s new book How to Click with People is a must-read for anyone who wants to understand and use the transformative power of relationships both in business and in life.” —Daniel Burrus, author of the New York Times bestseller Flash Foresight   

How to Click with People: The Secret to Better Relationships in Business and in Life

The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today.Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.

Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

Dr. Rick Kirschner has delivered motivational speeches and training programs on The Art of Change to some of the best known organizations in the world, including NASA, Progressive Insurance, Starbucks and Texas Instruments. And he's delivered his ideas and advice on communication, persuasion and conflict resolution through radio and television appearances, newspaper and magazine articles and interviews, from CNBC to CBC to FOX to the Wall Street Journal, in USA Today,the London Times, Executive Excellence, Selling Power, and Readers Digest. 

He is the author of the comprehensive communication program, 'Insider's Guide To The Art of Persuasion,' and coauthor of the international bestseller, Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst.' His new book, 'How To Click With People: The Secret to Better Relationships in Business and in Life,' is available from your favorite bookseller now. 

The Art of Change Skills for Life™ presentations blend people-friendly humor and savvy expertise with practical skills and compelling content on connection, communication and positive change. Audiences have fun, get to know themselves, and gain a palette of attitudes and behaviors that help them to change their lives, relationships and businesses for the better.


2012BrochureFinal.pdf

Communication

Persuasion

Leadership

Conflict Resolution

Communication With Difficult People

The Art of Change LLC

How To Click With People

Dr. K's Blog

Title

Based on over 30 years of experience in working with stress related illness and a wide variety of conditions in healthcare, and facilitating organization wide change with client businesses,  Dr. K provides the keys to unlock habits and change them.  In this exciting program, Rick shares insights that can help healthcare providers, coaches and managers to break old patterns and replace them with new more appropriate ones.  

Hacking The Mind/Body Connection

Dr. Rick Kirschner presents a set of motivating insights and strategic responses for dealing with change that help unlock creativity, enhance communication and increase personal commitment. He brings an engaging and entertaining perspective to personal development and teamwork that helps individuals and groups develop the skill and find the inspiration to do the important work today for a better tomorrow.

Mastering The Art Of Change

This is a program about how to turn contacts into connections, build successful relationships, overcome obstacles, promote ideas, and bring your people together!   To be able to click, you must understand what makes people tick.  Then you can get them to get you, get your ideas and get together.  Available as a keynote, seminar or workshop.

BENEFITS TO ATTENDEES
Understand what people care about and why
Improve your persuasion skills 
Learn to turn connection into cooperation into results

Everyone knows someone who is difficult to deal with, and anyone can use the material in this program immediately to lower stress and increase cooperation. Great for small groups and large (from 6 to 6000)  Let Dr. Rick take the pain out of communication in this hilarious and information packed presentation.

BENEFITS TO ATTENDEES
Identify and understand your own conflict behavior Improve your listening and communication skills Become skilled at turning conflict into resolution and direction
 

Bringing Out The Best In People (Even at their worst!!)

One of our two most popular training programs!  Expand your reach and vision beyond the boundaries of your own efforts!  Achieve your objectives with the assistance of others!  Develop your skill, confidence and determination as you explore the amazing designs and practical patterns of 'The Art of Persuasion.'  

BENEFITS TO ATTENDEES
Establish or regain credibility and authority
Successfully get your ideas across and bring about change
Control the influence that others have over you


Influence and The Art Of Persuasion

Carolyn York

R.N., Director

Wiebe Buising

Manager

Marilyn Douglas

R.N.

Dawn Durga

Admissions

Susan Cavanaugh

Assistant Vice President, Marketing And Communication

Steve Watson

Manager, Mendakota Country Club

Laurie Goetchius

Leader

Rebecca Cozart

ED,  Marion Polk County Medical Society

Jill McClelland

Client

Connie Connor

L. Brackett

Speaker, Trainer, Coach, Bestselling Author

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A brief look and listen to the keynote presentation, 'How To Click With People.' Bring Dr. K to your organization to get better communication, cooperation and connection!

Video preview of Dr. Rick Kirschner's keynote speech on 'Bringing Out The Best In People...Even At Their Worst.' Shot in Las Vegas, October 2010

Preview Dr. K's Dealing With People

Dr. Rick describes the relationship between what you think, what you do, and what you get in life, using the metaphor of a certain type of car. This is a clip from a live performance in front of 1000 people in the year 2000.

The Nature of Sanity

Looking for a speaker who can engage and inspire your audience with ideas that have an impact? Ready to take your business to the next level? Want to get all your people on the same page about communication, dealing with difficult people, or increasing their persuasion skills? When it comes to understanding how and why people do what they do , Rick wrote the book on it! Dr. Rick Kirschner is a best selling author, and his most recent work is the "Insider's Guide To The Art Of Persuasion," and the "Insider's Playbook To The Art of Persuasion." He is also the coauthor of the international bestseller, 'Dealing With People You Can't Stand: How To Bring Out The Best in People At Their Worst.' And he is a respected presenter and educator whose timeless topics and energetic delivery have brought people together, touched their lives, and improved organizational performance the world over. Audiences love his interactive style, his honest humor, his actionable insights, and his grasp of the issues they deal with every day. Learn more at theartofchange.com, or by visiting Dr. Rick's blog at http

About Dr. Rick Kirschner

A video resume and biography for speaker, author and coach Dr. Rick Kirschner, with original music created in Garageband, ©The Art of Change LLC

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