Daily Herald's Suburban Chicago-based business news organization reaching 22,500 readers.

the Business Ledger's Businesswoman of the Year Award

Provides professional peer advisory groups and other business resources for CEOs, business owners and key executives.

Vistage International's Member of the Year Award

Speaker on the topic of "Meaningful Micro-engagements" 
Micro engagements in society actually have enormous impact on us all. The little things add up. So how can we use micro engagements in technology to completely change a user's experience?

TEDx Naperville Speaker 2012

Word Of Mouth Marketing Association

Business 2 Community (B2C)

12 Most

Successful and Outstanding Bloggers (SOB)

Customer Experience Professionals Association

Jeannie Walters is the founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: employee engagement, customer communications and channel-specific connections like social media. Walters specializes in helping companies achieve more loyalty from employees, customers and prospects through improved experiences at every level.
Walters started her career consulting to some of the most prestigious institutions in education, the arts and healthcare to help them launch or improve their fundraising efforts. She later joined Vox, a customer experience consulting firm, and became President and partner by the time she left 12 years later, when she founded 360Connext. Walters has worked with a wide range of organizations, including universities and prep schools, banks and credit unions, technology companies, some of the largest financial services companies in the world and countless entrepreneurs. She now speaks on topics including employee engagement, social media and communications in corporate environments. 
Walters is a member of Faith Popcorn's Talent Bank, a group of experts tapped for trend-setting information and Women Employed. As a member of Vistage International, she was selected by her peers as Member of the Year in 2007. She served as Executive Director of ChicWIT, part of a 25,000+ member women's business network, and as an appointed member of former Illinois State Treasurer Judy Baar Topinka's Advisory Board for Women's Issues. Walters was awarded the Businesswoman of the Year in 2001 by the Business Ledger and as An Outstanding Woman of Achievement in 2002 by the Girl Scouts of America.
Walters lives outside of Chicago with her husband Mike and their two young sons. As such, her current hobbies include Thomas the Train and Elmo.

Social Media

Employee Engagement

Customer Experience

Company Culture

Customer Service

Training

Workshops

Motivational Speaker

Business Development

Entrepreneurship

Tedx Talk: Meaningful Microinteractions

Company Website

Integrating the Online and Offline Experience

See What Your Customers See

The Channel-Agnostic Customer Journey

Walking in your Customers' Shoes

Meaningful Micro-engagements

In her role as Chief Customer Experience Investigator™, Walters is constantly watching the trends of the new digital tools. In this fun and engaging presentation, she covers the latest and most important ways to interact with customers where they are – on their mobile phones, via social networks, and online.

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