Leslie presents in-house and at conferences on Exceptional Customer Service, Humor, and Effective Communication. He also presents on Dealing With Difficult People, Optimal Stress and Coaching for Managers. 
For 10 years Leslie was the Director of Training for the Canadian Institute of Stress. His programs are customized and valuable for managers and frontline staff. Leslie's presentations are more practical than presentations with similar topics and his workbooks are filled with easy to understand and easy to apply suggestions about what to say and do to achieve results. 
Sometimes Leslie's customer service program is offered to every employee in a company, sometimes in conjunction with Coaching for Performance. His seminars are successful with businesses, non-profits, boards of education and all levels of government. He is based in Toronto but travels anywhere. Leslie is cost-sensitive to organizations with limited budgets. Leslie's programs are enjoyable and involving. He is often asked to present 2-3 times at an event.  He can be reached at 416-423-0400. www.leslieroseseminars.com

Humor for Effective Communication

Exceptional Customer Service

Managing Stress: for Optimists Pessimists and Skeptics

Communicate for Success

Dealing With Difficult People

Personal Website

Effective Communication

The Humor seminar teaches participants how to use humor to communicate more effectively. With a touch of humor, anyone can reduce stress, improve customer service and build rapport with others. The Humor seminar helps participants find new ways to add more fun to daily activities. This seminar, with an emphasis on improving skills for everyday communication, is unique. It is available as an after-dinner talk or seminar, often in conjunction with Leslie's Dealing with Difficult People seminar.


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