Keynote speaker or moderator at Exposystems in São Paolo Brasil, SuisseEmex Zurich, TTW Travel Trade Workshop in Geneva and Zurich and more

Speaker & Moderator

Corporate training campaigns for the Swiss Federal Railways, Hotelplan Suisse and other major companies

Corporate Training

PR with responsibility for the media / Editor, CoiffureSuisse, Bern

Public Relations

Key Account & Product Manager Special Interest Groups at Kuoni AG, Head Office, Zurich;
Resident Destination Manager (Tunisia) for Kuoni Reisen AG;
International Tour Manager at Kuoni Reisen AG, Zurich

Travel business

Lecturer and seminar manager at Lucerne University of Applied Sciences (HFT) faculty Tourism;
Project manager at the Institute for Tourism (ITW), Lucerne University of Applied Sciences;
Manfred Ritschard graduated as company trainer and Tourism specialist. He
teaches Marketing at the Technical Colleges in Geneva and Basel and at the Lucerne
School of Tourism.

Lecturer

Star Enterprises AG (Travel Marketing Services) and Skyways AG (Travel Agents), Zurich-Birmensdorf

Vice-President

Manfred Ritschard & Partner GmbH - Corporate Training & Marketing (Head of tourism projects and destination planning, service and distribution management, management seminars)

Owner & Managing Director

Training of 10'000 employees in tourism and commerce as well as of 900 volunteers for welcoming the Dutch, French, Italian and Romanian supporters and guest during the European Championship of Football 2008 in the host city Berne. Berne turned out to be the best host city after the games in terms of image, service quality and guest feedback.

Welcome Campaign "Service Excellence" for UEFA EURO 2008 Host City Berne

GSF - Global Speakers Federation; http://www.globalspeakers.net

Event Circle - Swiss Association of Event Managers; Moderator for further education; www.eventcircle.ch

TOUREX - Swiss Association of Graduate Tourism Experts; www.tourex.ch

SMC	Swiss Marketing Club; http://www.swissmarketing.ch

GSA - German Speaker Association, Swiss Chapter; the Swiss Network for Speakers, Trainers and Coaches

Specialist at the Federal Office for Professional Training and Technology in the validation process for Universities of Applied Sciences in Switzerland; www.bbt.admin.ch;

Manfred Ritschard empowers service providers to be confident and engaging in their contact with customers, helping them to achieve greater success in their results and more satisfaction at work.
He is the Swiss expert for service quality and sales in the Swiss tourism industry.

Member of
GSA - German Speaker Association, Swiss Chapter; the Network for Speakers, Trainers and Coaches;
SMC	Swiss Marketing Club;
TOUREX - Swiss Association of Graduate Tourism Experts
Event Circle - Swiss Association of Event Managers; Moderator for further education;

Manfred Ritschard

Blog

Company Homepage

What is a dream team and how do its members manage themselves to achieve top results in quality of service and success in sales?
How to lead a team as a manager to professional behaviour - key factor of success in quality of service and sales?
How to handle stressfull situations with customers, multitasking, complaints etc. - strategies to establish sustainable relations.

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