President and Founder, Oasis Disc Manufacturing

NSA (National Speakers Association) Professional Member

IMC (Institute of Management Consultants) Professional Member

Micah Solomon–customer service speaker and #1 bestselling author–is an exceptional speaker known for his hands-on knowledge of how to profitably improve the customer experience--in hospitality, banking, automotive, food service, financial services, legal services, healthcare, information services, retail, hospitality, pharmaceuticals, technology, manufacturing/B to B…  
The Financial Post calls him “The New Guru of Customer Service Excellence.” His entrepreneurial story is known to readers of Fast Company, Success, Inc., Seth Godin’s marketing bestseller Purple Cow, and The Atlanta Journal-Constitution. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance.
Micah has been chosen by Inc. Magazine in an expert capacity for their Customer Service Makeover and appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC. Micah co-authored the #1 business bestseller Exceptional Service, Exceptional Profit.

Onesheet Micah Solomon 032012 BUSA.pdf

Hospitality

Customer Service

Customer Services

Social Media

High-Tech  High-Touch Customer Service

Banking Customer Service Strategies

Healthcare Industry Customer Service

Hotel Guest Services

Building A Five-Star Customer Service Organization

Marketing By Other Means: the Customer Experience

Website

Blog

Keynote Speech Video Preview

A keynote speech or workshop from Micah Solomon is a memorable, up to the minute, often laugh-out-loud funny immersion into how to provide an exceptional, loyalty-building customer experience - in a way that builds an organization's bottom line. He draws on lessons derived from The Ritz-Carlton, Apple Computer, Oasis Disc Manufacturing, Zappos, The Four Seasons,and other great companies as described in his #1 bestseller Exceptional Service, Exceptional Profit: The Secrets of Building A Five-Star Customer Service Organization and his upcoming book, High Tech, High Touch Customer Service (American Management Association/AMACOM Books). The workshop will combine presentation, exercises and group interaction. Micah's style is uniquely memorable, visual, and often laugh-out-loud humorous. He has not once been accused of being boring, yet he manages to convey a significant amount of data to the audience - in a way they actually retain once Mr. Solomon has left the building.

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Building customers for life in the age of digital connection, self-service, social media, and distraction. In conjunction with Micah Solomon's much anticipated book, "High-Tech, High-Touch Customer Service," this talk includes all that is timeless and all that is up-to-the-minute and changing before our eyes in wooing and keeping customers. 

 High-Tech, High-Touch Customer Service: Secrets of Building 21st Century Customer Loyalty. 

Harvest the value of customer loyalty in a world where everyone knows everyone. 

Island Marketing: Thriving in business on the new "digital island."

Thriving in the brave new world of online advocates and saboteurs. 

Social Media and Building Customer Loyalty 

Industry-specific customer service topics also available for building customer loyalty in the Automotive Industry, Banking and Financial Services, the Insurance Industry, Building Trades, B2B, the Food Industry, the Healthcare Industry, 

Steve Wozniak

Apple co-founder

Erric Calderon

Chief Operating Officer

Jay Coldren

Vice President, Lifestyle Brands, Marriott International 

Michele Livingston

Senior Vice President and Regional Retail Manager, Umpqua Bank

Eric Kline

The Payroll Group Annual Conference

Jonathan Feldman

Director, Information Services, City of Asheville, NC - Contributing Editor, Information Week

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