Travelled to 13 countries, including Greece, Costa Rica, Portugal, Germany, Dominican Republic, and am already planning those next adventures.

Travel

Identified as a customer communication leader by various global organizations, including: 
- Recognized Customer Service Thought Leader and Advocate by Microsoft
- One of Canada’s most influential experts on social media in the government sphere. – Hootsuite
- Top 100 of Customer Service Pros on Twitter - Huffington Post
- Top 15 NPS and Customer Service Thought Leaders to Follow in 2017 - CustomerGauge
- Top 25 Customer Experience Leaders to Keep an Eye On in 2015 – Satmetrix

International Recognition for Customer Service

Created the first social customer service team and lead the most engaged and furthest reaching social media presence in the BC government.

Social Media Customer Service in Government Leadership

Received Founders' Award for exemplifying leadership, sustainability and personal development among graduates of the program.

TEDxJuandeFuca

Odd Fellows of Victoria

A self described "communication nerd", Russel believes in the importance of communicating better to improve customer and employee relationships. With 23 years of customer service experience and 12 years in communications (including 10 years leading organizations in social media) in private and government organizations, Russel has been leading engagement strategies and improving customer relationships for years. He's been recognized internationally for his work, including named “One of the Top 15 NPS and Customer Service Thought Leaders to Follow in 2017” by CustomerGauge, “One of Canada’s most influential experts on social media in the government sphere,” by Hootsuite and recognized as “Customer Service Thought Leader and Advocate” by Microsoft. 

Fun Facts: 
- Born and raised Canadian boy with a constant itch to travel the world.
- Is continually amazed if he doesn't have to explain what "Pickle Ball" is.
- Rarely kills plants.
- Loves the energy of speaking to a crowd. 
- Jumped from a perfectly good airplane.
- Played drums in a high school karaoke version of Meatloaf's "Paradise by the Dashboard Light"

Communication & Culture

Communications

Team & Leadership Development

Employee Experience Strategy

Content and Media - the Future of Personalization

Social Media & Branding

Social Media & Content Marketing for Business and Non-Profits

Leadership

Government 2.0/Community Management

Public Service

Social Media

Branding

Customer Service & Customer Relations

Social Marketing

Public Relations

Employee Engagement and Empowerment

Podcasting

Internal / Employee Communication

Subscribe to Relationships at Work Podcast

Youtube - Relationships at Work

Linkedin - Relationships at Work

RSS Feed - Relationships at Work

IG - Relationships at Work

Russel Lolacher Home Page

Instagram: Russel Lolacher

Fiverr: Voice Talent

Did I endorse a miracle diet on Twitter? - Roseman

T.U.R.N. Up Your Social Customer Service

Small Business Customer Service Panel

Shifting Culture and Selling Social – How to encourage internal support for new forms of engagement

Finding Your Voice: Branding and Your Social Media Strategy

Online Work, Offline Career: How Using Social Media Can Help You Get the Job You Want

Emcee

Exploring the understanding and strategies necessary to encourage your organization to adopt and accept new social practices with take-aways you can use for your organization.

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