A UK bank boosted contact centre sales by *35% and service by *30% following my Masterclass For Managers programme.

A more engaged, motivated, focused and influential team of sales and service agents smashed previous performance records and gained group wide recognition for their effort and results.

*Clients own internal data.

Sales And Service Performance Smashed!

Scott is one of a handful of UK based Certified Micro Expressions Presenters. And he is (at time of writing) the only person to have achieved 'Expert Level' in this specialist field...with a straight 100% test score!  Scott loves to present Micro Expressions content to audiences including educators, sales professionals and customer service agents.

Micro Expressions are unconscious facial expressions which appear for less than 1/25th of a second that uncover hidden emotions. 


Micro Expressions Expert Level Presenter

Aside from presenting to audiences across the UK and Arabian Gulf region, Scott has had the pleasure of coaching more than 1,000 board level executives and high potential leaders across a variety of industry sectors. Scott's technical skill and unique ability to deliver significant improvements in client performance resulted in him becoming acknowledged as an authority in developing emotionally intelligent leaders, managers and teams.

Acknowledged Authority in Emotional Intelligence

Within 20 days of participating in Scott's Emotional Intelligence Bootcamp, employees of a high street mortgage lender successfully retained £8.2 million worth of customer mortgage accounts they had expected to lose in an extremely competitive marketplace.  Also, a significant number of cross-selling opportunities were identified, and business secured, due to the very different approach being taken to communicate and collaborate with customers using Emotional Intelligence tools & techniques.

£8.2 Million of Customer Accounts Retained By Client

Micro Expressions are unconscious flinches which appear for less thank one-twenty fifth of a second on a human being's face. Micro Expressions show the hidden emotions your counterpart does not wish you to notice and are most commonly demonstrated in high-stakes communications such as negotiations or sales meetings.

Scott was awarded Expert Level Certificate by Prof. Paul Ekman following a 100% score! He is one of only a handful of Certified Micro Expressions Trainers in the UK.

Scott's interest in understanding how human beings influence themselves, both positively and negatively resulted in him becoming an Accredited LAB Profile Practitioner, with accreditation being awarded by world leading authority, Shelle Rose Charvet.

Scott presents the language of influence keynote to audiences including managers and sales professionals to help them optimise their ability and willingness to ethically influence and persuade others.

The EQ-I 2.0 Assessment is the world's only scientifically validated Emotional Intelligence assessment.  Scott Watson cemented his many years of hands-on Emotional Intelligence experience with this much sought after accreditation.

MHS Emotional Intelligence

'WIN EVERY TIME - Lessons for existing and emerging corporate leaders' is a compilation of thought-provoking, results-focused articles originally published by leading human resources publisher, Croner over a 3-year period. The text invites the reader to take a long, hard look at how they lead their organisation and people and then supportively challenges the reader to focus on creating a step-by-step plan to banish negative behaviours within the office and replace them with practical, personal values driven qualities that can reinvigorate even the most disheartened team and inspire them to new levels of fulfilment and ultimately, performance. Each article can be read in 20-minutes and the accompanying interactive learning activity completed in less than 15-minutes and when applied on a daily basis, can result in rapid and sustainable improvements in personal and team effectiveness.

WIN EVERY TIME: Essential lessons for existing and emerging leaders

Scott Watson is author of the Amazon best-selling book 'Win Every Time - Essential Lessons For Existing And Emerging Leaders' and a popular expert media commentator on Corporate Leadership, Teamwork and Management matters for broadcast and print media in the UK.

With more than 15 years hands-on experience of transforming leaders and teams through Emotional Intelligence development, Scott regularly presents at company conferences and facilitates post conference masterclasses.

Scott is a Certified Emotional Intelligence Facilitator & Coach (EQ-i 2.0), Certified Micro Expressions Trainer, having achieved Expert Level with Prof. Paul Ekman's, METT Advanced programme, and his EQ is independently measured as being within the top 5% of the UK's adult population.

Co-Developer of critically acclaimed online coaching solutions, The Management Training Channel and The Emotional Intelligence Channel, Scott's aim is to not just 'present' an action-packed, entertaining keynote, but to equip your audience with an abundance of time-tested, easy to use tools, techniques and skills they can apply immediately to boost their personal effectiveness and your organisation's performance.

Your audience benefits from an intellectually stimulating, and interactive presentation which includes a potent mixture of presentation, activity, self-reflection and commitment to action.  Yes, Scott explores some serious subjects, but his collaborative, humorous approach guarantees your audience a learning experience to remember.....for all the right reasons!

Leadership

Emotional Intelligence

Management

Teamwork

Motivation

Employee Engagement

People Management

Trust

Emotional Intelligence in School

Micro Expressions

The Emotional Intelligence Channel

The Management Training Channel

Summit Training Web Site

Scott Watson web site

Stop Managing...Start Leading

The Leader Within

Leading From The Front

Enabling Learning With Emotionally Intelligence

Annual Franchisee Conference

The Entrepreneur's Journey

Becoming An Emotionally Intelligent Manager

The E Factor is a fast-moving introduction to the power of Emotional Intelligence.  It is packed with Scott's case studies and action steps you can take to significantly boost your organisation's effectiveness.

During this 60-minute keynote presentation your colleagues will learn:

- Emotional Intelligence - What It Is And Why It Is Needed
- The 3 Factors That Influence Team Effectiveness And Engagement
- Why Teams Drift Along Thinking They Are Effective (And What To Do About It)


Is Your Organisation Missing The 'E' Factor?

Align intention and you boost employee engagement.  The dissenters may be beyond help. That's the stark for virtually every organisation.  But how can you refocus and revitalise those employees who do OK, but not much else?

This thought-provoking 60-minute keynote presentation explores:

- The 3 Key Drivers Of Employee Dis-Engagement

- Why Dissenters Are So Dissenting - And What To Do About It

- The Very Real Financial Impact Of High & Low Levels Of Engagement


How To Boost Employee Engagement & Performance

Learn how your organisation can keep hold of your customers, how your employees can create a more emotionally intelligent environment, and influence customers to stick with you rather than go elsewhere.

During this highly interactive 60-minute keynote presentation your colleagues will learn:   

How Emotionally Intelligent Customer Service Changes The Relationship And Financial Results Too

How You Can Transform Customer Interaction With Authentic Empathy, Clarity And Understanding

Boosting Customer Satisfaction With Emotional Intelligence

Each and every day you are infected by emotions at work.  Even when you don’t realise it, the moods, attitudes and communication of those around you have a massive impact on your own emotional balance and focus.  So what? Why should I be bothered by or interested in this fact?
Because negative, moods, dialogue and behaviour could be significantly impacting your employee’s ability, and willingness, to perform at, or near their best.  And that's costing your organisation money!

Infected By Emotions - How Are Your People Performing?

Meredith Taghi

Global Head HRD - DHL Express

Margaret Jones

Chair of Governors

Shonagh Wardell

Organisational Development Manager

Kate Sweeney

Implementation Director

Andrew Knapper

Sergeant

Robert Lee

Recruitment and Retention Manager

Mark Holloway

Principal Lecturer, Msc Business Psychology

Sarah Naismith

Head of Charities

John Thompson

Emeritus Professor of Entrepreneurship

Mr Basil Al-Azem

Regional HR Development Manager, EEMEA

Dianne Williamson

Director of Human Resources

Founder & Managing Director

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